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unit one
 
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at the travel agent
 
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arranging a trip
 
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yeah
 
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good morning sir how can I help you
 
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well I have some time off from work next
month and I was thinking of going to
 
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Australia
 
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that sounds great how long is your
vacation
 
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just one week my last day of work is the
26th of july and I go back on the fifth
 
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of august
 
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ok
 
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here's our sydney for sure have a look
and see if there's a hotel that you like
 
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up
 
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this one is good the first seasons hotel
 
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it's expensive but I've been told it's
very nice
 
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yes it's a very high-class hotel I'm
sure you'll enjoy your stay there
 
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would you like me to make the booking
now sir
 
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yes please
 
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how long is your vacation
 
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just one week here's our city for sure
 
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have a look and see if there's a hotel
that you like would you like me to make
 
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the booking now sir
 
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giving personal information
 
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I just need to take some personal
information
 
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what's your full name Martin andrew
white in your address
 
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11 so I on contact bangkok and your
telephone number zero two six two four
 
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nine seven three four
 
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do you have a daytime number i can call
if necessary
 
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zero to seven seven seven one two one
two
 
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that's fine we'll be traveling alone mr.
white
 
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yep just me ok you finish work on friday
the 26
 
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so shall i try to book your flight for
the next day
 
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yes please
 
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add a return flight on saturday the
third of august i just need to take some
 
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personal information
 
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what's your full name
 
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do you have a daytime number i can call
if necessary
 
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ok you finish work on friday the 26
 
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so shall i try to book your flight for
the next day
 
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yes please add a return flight on
saturday the third of august looking up
 
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life
 
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I just check the availability
 
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there are seats available on this plant
has airways flight but there is a three
 
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hour stopover in Singapore is there a
direct flight that I can take
 
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yes
 
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malaysian airways that's like the parts
of seven o'clock on saturday morning and
 
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arrives at sydney at six-thirty p.m.
local time
 
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that sounds better but it's a little
longer than I thought
 
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well it's an eight hour long flight
 
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don't forget the time difference all the
times given our local times
 
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oh yes that's right there are three
hours ahead are they
 
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I can I have the details of the return
flight
 
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certainly
 
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the flight departs 6 p.m. and arrives in
Bangkok 1115 on that same night
 
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shall I reserve a seat for you yes
please
 
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is there a direct flight that I can take
that sounds better but it's a little
 
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longer than I thought
 
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well it's an eight hour long flight
 
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don't forget the time difference I can I
have the details of the return flight
 
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making a hotel reservation
 
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now let's reserve a room for you at the
four seasons
 
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do you want to single a double room how
a single room we find things would have
 
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a view of the harbor
 
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oh yes all rooms have harbour views they
have a room available
 
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shall we make the confirmation yeah go
ahead
 
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ok so now you have a room available at
the four seasons from saturday the 27 of
 
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july until Saturday
 
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the third of august that's great
 
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can I pay by credit card no problem
 
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ok
 
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so it is sixty-two thousand baht
including your flight
 
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here's my card
 
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yeah
 
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ok
 
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when will I be able to collect my ticket
you should be ready in a couple of days
 
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I can call you at work if you like
thanks very much
 
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yeah
 
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do you want to single and a double room
a single room we find things will it
 
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have a view of the harbor
 
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they have available
 
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shall we make the confirmation can I pay
by credit card
 
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when will I be able to like my ticket