1
00:00:00,000 --> 00:00:02,960
unit wine
 
2
00:00:02,960 --> 00:00:05,960
the interview
 
3
00:00:09,120 --> 00:00:13,440
introduction
 
4
00:00:15,519 --> 00:00:20,590
yeah
 
5
00:00:22,880 --> 00:00:30,79
hi my name is Jane I'm only 24 years old
and today is my first day at my new job
 
6
00:00:30,79 --> 00:00:34,790
I'm very excited i've just graduated
from university
 
7
00:00:34,790 --> 00:00:37,820
I can't wait to start working and meet
new friends
 
8
00:00:40,309 --> 00:00:44,390
he I don't know what to wear today
 
9
00:00:44,989 --> 00:00:49,940
shall i wear this one or this morning I
choose this one
 
10
00:00:49,940 --> 00:00:53,870
my new job is wonderful
 
11
00:00:53,870 --> 00:00:57,680
you want to know how I got it it all
started with an interview
 
12
00:00:57,680 --> 00:01:11,60
hi my name is Jane I'm only 24 years old
and today is my first day at my new job
 
13
00:01:11,960 --> 00:01:15,679
i've just graduated from university
 
14
00:01:19,490 --> 00:01:22,729
I'm here for the interview
 
15
00:01:22,729 --> 00:01:28,369
yes yes thank you goodbye
 
16
00:01:30,470 --> 00:01:34,520
hello I'm here for the interview
 
17
00:01:35,330 --> 00:01:40,70
hi what's your name my name is Jane hide
room and who are your thing
 
18
00:01:40,580 --> 00:01:44,929
mr. Smith the sales and marketing
manager ok just take the lift to the
 
19
00:01:44,930 --> 00:01:45,770
fifth floor
 
20
00:01:45,770 --> 00:01:49,39
thank you very much you're welcome thank
you good luck
 
21
00:01:52,610 --> 00:01:55,630
ok
 
22
00:01:55,630 --> 00:01:58,750
hello I'm here for the interview
 
23
00:01:58,750 --> 00:02:05,350
hi drain and who are your thing mr.
Smith the sales and marketing manager
 
24
00:02:05,350 --> 00:02:11,950
educational experience
 
25
00:02:17,19 --> 00:02:20,890
have you been waiting long no I just
arrived here
 
26
00:02:20,890 --> 00:02:24,640
well it's nice to meet you thank you I'm
very glad for this opportunity
 
27
00:02:25,690 --> 00:02:33,220
when did you graduate from university i
graduated six months ago
 
28
00:02:33,730 --> 00:02:37,90
what faculty were you in
 
29
00:02:37,90 --> 00:02:40,180
I was in the Faculty of secretarial
studies
 
30
00:02:40,180 --> 00:02:47,680
did you enjoy studying i get enjoy study
but i wanted to start work as soon as
 
31
00:02:47,680 --> 00:02:48,730
possible
 
32
00:02:48,730 --> 00:02:55,268
that's good i'm very glad for this
opportunity
 
33
00:02:56,79 --> 00:03:05,530
when did you graduate from university i
graduated six months ago
 
34
00:03:05,530 --> 00:03:09,670
what faculty were you in
 
35
00:03:09,670 --> 00:03:14,230
I was in the Faculty of secretarial
studies
 
36
00:03:14,770 --> 00:03:20,590
work experience
 
37
00:03:21,610 --> 00:03:26,830
would you like to see my resume
 
38
00:03:26,830 --> 00:03:30,520
yes please here's my resume
 
39
00:03:30,520 --> 00:03:36,610
thank you could you tell me where was
your last job
 
40
00:03:37,390 --> 00:03:42,760
certainly i was working at the asia
finance bank and why did you leave that
 
41
00:03:42,760 --> 00:03:49,870
job because i was looking for more of a
challenge any other reasons also at the
 
42
00:03:49,870 --> 00:03:51,250
spot for mountain
 
43
00:03:51,250 --> 00:03:54,430
well i am looking for a new secretary
 
44
00:03:55,150 --> 00:03:58,420
if you give me this job I will work very
hard
 
45
00:04:01,420 --> 00:04:04,839
would you like to see my resume
 
46
00:04:05,350 --> 00:04:08,440
yes please
 
47
00:04:08,440 --> 00:04:13,690
could you tell me where was your last
job
 
48
00:04:14,530 --> 00:04:23,830
certainly i was working at the asia
finance bank and why did you leave that
 
49
00:04:23,830 --> 00:04:24,849
job
 
50
00:04:24,850 --> 00:04:29,20
because i was looking for more of a
challenge
 
51
00:04:31,990 --> 00:04:38,680
unit to my job description
 
52
00:04:45,40 --> 00:04:52,60
yeah
 
53
00:04:52,639 --> 00:04:55,669
so as you can see i was very excited
 
54
00:04:56,599 --> 00:04:59,599
after that we talked about my job
description
 
55
00:05:01,639 --> 00:05:04,230
your skills
 
56
00:05:04,230 --> 00:05:12,30
what were your favorite topics and
university my favorite topics for letter
 
57
00:05:12,30 --> 00:05:14,549
writing dictation and filing studies
 
58
00:05:14,550 --> 00:05:18,960
what do you think are your strengths I
have good patience and English language
 
59
00:05:18,960 --> 00:05:22,620
skills are you computer literate
 
60
00:05:22,620 --> 00:05:26,340
yes i can use windows and exhale can you
type
 
61
00:05:26,850 --> 00:05:31,950
yes 50 words per minute are you familiar
with the internet
 
62
00:05:31,950 --> 00:05:35,670
yes I am familiar with the internet I
like surfing in my free time
 
63
00:05:36,270 --> 00:05:50,940
what is your favorite website now my
favorite website is www . bbc.com what
 
64
00:05:50,940 --> 00:05:57,420
were your favorite topics at university
my favorite topics were letter-writing
 
65
00:05:57,420 --> 00:05:59,550
dictation and filing studies
 
66
00:05:59,550 --> 00:06:04,20
what do you think are your strengths
 
67
00:06:04,20 --> 00:06:12,539
I have good patience and English
language skills are you computer
 
68
00:06:12,540 --> 00:06:13,860
literate
 
69
00:06:13,860 --> 00:06:16,860
can you type
 
70
00:06:19,500 --> 00:06:26,880
are you familiar with the internet you
 
71
00:06:26,880 --> 00:06:29,880
good job
 
72
00:06:31,590 --> 00:06:36,239
can you work with larger groups of
people yes I enjoy working a large team
 
73
00:06:36,750 --> 00:06:40,560
do you mind working on weekends no I
don't mind working on weekends
 
74
00:06:40,560 --> 00:06:45,120
well you look like the person I need
thank you i would really like this job
 
75
00:06:45,690 --> 00:06:49,560
okay i'll give you a job as my secretary
that's brilliant
 
76
00:06:49,560 --> 00:06:54,210
thank you very much when would you like
to start working as soon as possible
 
77
00:06:54,210 --> 00:06:58,140
next monday at nine a.m. next monday
sounds fine
 
78
00:06:58,140 --> 00:07:05,39
okay so we'll see you next monday at 9am
congratulations thank you very much for
 
79
00:07:05,40 --> 00:07:06,180
this opportunity
 
80
00:07:06,180 --> 00:07:09,960
I will not disappoint you good because I
like hard-working people
 
81
00:07:09,960 --> 00:07:12,960
then I a new girl I certainly hope so
 
82
00:07:15,750 --> 00:07:21,330
I should get ready now
 
83
00:07:21,330 --> 00:07:25,770
otherwise I'll be late it would be
really bad if I was like my first day of
 
84
00:07:25,770 --> 00:07:26,700
work
 
85
00:07:26,700 --> 00:07:32,880
can you work with larger groups of
people
 
86
00:07:32,880 --> 00:07:37,170
yes I enjoy working on large team
 
87
00:07:39,570 --> 00:07:45,469
do you mind working on weekends when
would you like to start working
 
88
00:07:45,470 --> 00:07:53,90
as soon as possible thank you very much
for this opportunity
 
89
00:07:53,690 --> 00:07:56,690
I will not disappoint you
 
90
00:07:58,490 --> 00:08:03,260
unit three arising at my new office
 
91
00:08:03,920 --> 00:08:07,100
yeah
 
92
00:08:08,620 --> 00:08:11,770
greetings
 
93
00:08:13,750 --> 00:08:21,190
good morning are you Jane
 
94
00:08:21,190 --> 00:08:24,910
yes I'm Jane I you're just on time can I
go up
 
95
00:08:24,910 --> 00:08:28,450
yes mr. Smith is waiting for you on the
fifth floor thank you
 
96
00:08:29,170 --> 00:08:35,320
come in
 
97
00:08:36,460 --> 00:08:41,229
hello Jane how are you today Thank are
you ready to start work
 
98
00:08:41,229 --> 00:08:46,120
yes I am I'm a little busy now so my
assistant and we'll take care of you
 
99
00:08:46,660 --> 00:08:57,939
wait and I'll call her for you ok Anna
could you come next door and show Jane
 
100
00:08:57,940 --> 00:08:58,960
around please
 
101
00:08:58,960 --> 00:09:11,950
thank you good morning are you doing
 
102
00:09:11,950 --> 00:09:19,750
yes I'm Jane are you ready to start work
 
103
00:09:20,350 --> 00:09:36,339
yes i am in the new office and this is
your new office
 
104
00:09:38,60 --> 00:09:41,510
it's nice and bright Oh in my room
 
105
00:09:41,510 --> 00:09:49,280
it's right next door is their telephone
intercom system you have third and is it
 
106
00:09:49,280 --> 00:09:50,329
easy to use
 
107
00:09:50,330 --> 00:09:55,790
yeah it was very easy to you how many
people are working in the marketing and
 
108
00:09:55,790 --> 00:10:01,400
sales department there about 20 people
who work in the Department and my
 
109
00:10:01,400 --> 00:10:03,199
youngest complete
 
110
00:10:03,200 --> 00:10:07,130
yes you are this is your job description
and contract
 
111
00:10:07,130 --> 00:10:12,140
I need to review them and find them I
think I need some time to organize
 
112
00:10:12,140 --> 00:10:13,40
myself
 
113
00:10:13,40 --> 00:10:16,250
that's fine i'll be back in about 30
minutes
 
114
00:10:16,250 --> 00:10:19,250
that's plenty of time thank you
 
115
00:10:26,370 --> 00:10:29,370
is there a telephone intercom system
 
116
00:10:31,110 --> 00:10:34,680
how many people are working in the
marketing and sales department
 
117
00:10:34,680 --> 00:10:46,829
I think I need some time to organize
myself unit for talking with my new boss
 
118
00:10:47,680 --> 00:10:50,680
yeah
 
119
00:10:52,810 --> 00:10:56,20
getting ready to work
 
120
00:10:57,360 --> 00:11:04,290
yeah
 
121
00:11:05,89 --> 00:11:08,779
Jane are you free now yes I am
 
122
00:11:08,779 --> 00:11:12,79
will you come to my office now please
yes David
 
123
00:11:12,79 --> 00:11:21,769
I'll be there in a moment so James how
are you settling in
 
124
00:11:22,339 --> 00:11:26,449
everything seems to be fine have you got
everything you need
 
125
00:11:26,449 --> 00:11:30,170
no not yet I need to go to the
stationary department
 
126
00:11:30,170 --> 00:11:35,628
ok i'll ask anna to show you later well
she also show me around the office
 
127
00:11:35,629 --> 00:11:39,949
yes of course you will it looks like a
big place
 
128
00:11:39,949 --> 00:11:43,370
if you have any problems or questions
you can always ask Anna
 
129
00:11:44,449 --> 00:11:50,899
so James how are you settling in
 
130
00:11:51,499 --> 00:11:54,949
everything seems to be fine
 
131
00:11:57,410 --> 00:12:03,110
have you got everything you need no not
yet
 
132
00:12:03,110 --> 00:12:11,300
I need to go to the stationary
department about the contact
 
133
00:12:13,390 --> 00:12:19,720
have you read and sign your contract yet
 
134
00:12:19,720 --> 00:12:24,40
yes i have here it is do you understand
the terms and conditions
 
135
00:12:24,970 --> 00:12:30,340
yes i think so if you have any questions
you can ask me any time
 
136
00:12:30,940 --> 00:12:34,690
ok how long does the probation period
last
 
137
00:12:34,690 --> 00:12:39,580
the probation period lasts for three
months and then what happens what
 
138
00:12:39,580 --> 00:12:42,850
happens is that i will review your
performance
 
139
00:12:43,390 --> 00:12:46,810
can you tell me what part of my
performance you look at
 
140
00:12:46,810 --> 00:12:51,699
yes i will look at your punctuality work
performance and your relations with me
 
141
00:12:52,300 --> 00:12:57,490
what happens if I do not pass my
probation if you do not pass then you
 
142
00:12:57,490 --> 00:13:01,870
will need to find another job to like
get a second chance here
 
143
00:13:01,870 --> 00:13:05,200
no I'm sorry you do not get a second
chance here
 
144
00:13:10,990 --> 00:13:14,680
have you read and sign your contract yet
 
145
00:13:14,680 --> 00:13:19,359
do you understand the terms and
conditions
 
146
00:13:20,290 --> 00:13:25,900
how long does the probation period last
 
147
00:13:25,900 --> 00:13:30,850
the probation period lasts for three
months
 
148
00:13:30,850 --> 00:13:35,860
can you tell me what part of my
performance you look at
 
149
00:13:38,50 --> 00:13:43,60
yes i will look at your punctuality work
performance and your relations with me
 
150
00:13:47,710 --> 00:13:48,810
quite
 
151
00:13:48,810 --> 00:13:55,500
about office policy and what is the
yearly evaluation
 
152
00:13:56,520 --> 00:14:01,110
every year i will evaluate your
performance and then what
 
153
00:14:01,110 --> 00:14:06,150
then I will decide whether or not you
deserve a pay raise is the company also
 
154
00:14:06,150 --> 00:14:08,160
provide medical insurance
 
155
00:14:08,160 --> 00:14:14,400
yes we do what kind of insurance is it
is fully comprehensive do I get an
 
156
00:14:14,400 --> 00:14:15,449
automatic cover
 
157
00:14:15,450 --> 00:14:20,850
yes you do get automatic cover how much
holiday time my loud
 
158
00:14:20,850 --> 00:14:23,880
you are allowed two weeks every year
 
159
00:14:23,880 --> 00:14:29,820
can I take it anytime yes you can take
any time I think this is a fair company
 
160
00:14:29,820 --> 00:14:39,570
yes we are a fair company and what is
the yearly evaluation
 
161
00:14:40,500 --> 00:14:44,730
every year i will evaluate your
performance
 
162
00:14:48,29 --> 00:14:55,50
then I will decide whether or not you
deserve a pay raise is the company also
 
163
00:14:55,50 --> 00:14:57,180
provide medical insurance
 
164
00:14:57,180 --> 00:15:01,410
how much holiday time my loud
 
165
00:15:01,950 --> 00:15:05,850
you are a lot two weeks every year
 
166
00:15:10,560 --> 00:15:12,439
unit 5
 
167
00:15:12,440 --> 00:15:14,700
the office tour
 
168
00:15:14,700 --> 00:15:18,150
yeah
 
169
00:15:20,190 --> 00:15:23,490
meeting new colleagues
 
170
00:15:25,150 --> 00:15:32,199
so Jane are you ready to go on an office
tour
 
171
00:15:32,200 --> 00:15:36,190
oh yes I can't wait okay and we'll take
you
 
172
00:15:36,190 --> 00:15:39,190
ok
 
173
00:15:41,960 --> 00:15:45,290
these people work on marketing
 
174
00:15:45,290 --> 00:15:53,209
oh I see and this is joe hello John nice
to meet you retain David's new secretary
 
175
00:15:53,210 --> 00:15:56,600
oh hi nice to meet you
 
176
00:15:56,600 --> 00:16:02,690
what do you do jail I'm a delivery
manager now and this is Mary
 
177
00:16:02,690 --> 00:16:08,240
hello hello pleased to meet you so
you're the new secretary yes I am
 
178
00:16:08,240 --> 00:16:15,680
well I hope you last longer than the
last one the last what the last
 
179
00:16:15,680 --> 00:16:17,000
secretary
 
180
00:16:17,000 --> 00:16:22,580
what happened to her nothing happened to
her don't worry they're only joking
 
181
00:16:23,120 --> 00:16:32,360
I like so Jane are you ready to go on an
office tour
 
182
00:16:32,360 --> 00:16:35,899
oh yes I can't wait
 
183
00:16:36,440 --> 00:16:42,440
hello John nice to meet you
 
184
00:16:42,440 --> 00:16:46,490
oh hi nice to meet you
 
185
00:16:47,149 --> 00:16:54,560
what do you do Joe I a delivery manager
 
186
00:16:55,120 --> 00:17:03,40
unit six answering the telephone and
transferring a call
 
187
00:17:07,400 --> 00:17:10,700
holding the line
 
188
00:17:12,819 --> 00:17:20,199
hello is the multiplex company
 
189
00:17:20,859 --> 00:17:24,609
hello about the sales and marketing
department yes it is
 
190
00:17:24,609 --> 00:17:27,758
how can I help you I'd like to speak
with mr. Smith please
 
191
00:17:28,359 --> 00:17:32,709
today I ask who's calling please yes my
name is Michelle Anderson
 
192
00:17:33,610 --> 00:17:36,610
ok miss Anderson would you mind holding
a line a moment
 
193
00:17:37,389 --> 00:17:40,389
thank you
 
194
00:17:46,620 --> 00:17:53,219
mr. Smith you have a Miss Anderson on
line one oh no I don't want to talk to
 
195
00:17:53,220 --> 00:17:56,760
her she like tell her that you're busy
will call her back later
 
196
00:17:57,450 --> 00:18:00,450
yes tell her that ok
 
197
00:18:01,740 --> 00:18:06,840
how can I help you
 
198
00:18:06,840 --> 00:18:12,990
I'd like to speak with mr. Smith please
could i ask who's calling please
 
199
00:18:13,590 --> 00:18:26,250
ok miss Anderson would you mind holding
line moment taking a message
 
200
00:18:32,230 --> 00:18:35,500
I'm afraid mr. Smith is too busy right
now to take your call
 
201
00:18:36,10 --> 00:18:39,460
I see can you ask him to call me back
please
 
202
00:18:39,460 --> 00:18:45,429
certainly can I have your number yes
it's four four four one two three four
 
203
00:18:46,150 --> 00:18:49,510
thank you good bye bye
 
204
00:18:54,700 --> 00:18:59,380
here you go oh did she say what you want
 
205
00:18:59,380 --> 00:19:02,950
no she just wants you to call her back
anything else
 
206
00:19:02,950 --> 00:19:16,000
No ok thanks I'm afraid mr. Smith is too
busy right now to take your call
 
207
00:19:17,590 --> 00:19:21,340
I see can you ask him to call me back
please
 
208
00:19:21,970 --> 00:19:25,419
certainly can I have your number
 
209
00:19:26,80 --> 00:19:35,889
yes it's four one two three four leaving
messages
 
210
00:19:39,880 --> 00:19:44,620
hello mr. Smith's office
 
211
00:19:45,130 --> 00:19:50,710
I speak to mr. Smith please i'm sorry
mr. Smith is in a meeting right now I
 
212
00:19:50,710 --> 00:19:53,710
see this is an important call though
 
213
00:19:54,400 --> 00:19:58,570
could i ask who's calling please yes i'm
calling from mr. Johnson's office
 
214
00:19:59,169 --> 00:20:02,530
to whom am i speaking my name is Jane
 
215
00:20:02,530 --> 00:20:06,280
i'm mr. Smith's new secretary nice to
meet you Jane
 
216
00:20:06,280 --> 00:20:09,730
could you please have mr. Smith call mr.
Johnson today
 
217
00:20:09,730 --> 00:20:14,260
what is it about mr. Johnson would like
to talk about the prices of your
 
218
00:20:14,260 --> 00:20:15,129
products
 
219
00:20:15,130 --> 00:20:18,429
okay I'll tell him as soon as he
finishes his meeting
 
220
00:20:18,429 --> 00:20:21,429
okay thank you goodbye goodbye
 
221
00:20:23,740 --> 00:20:31,360
could i ask who's calling please
 
222
00:20:33,850 --> 00:20:42,10
yes i'm calling from mr. Johnson's
office mr. Johnson would like to talk
 
223
00:20:42,10 --> 00:20:44,320
about the prices of your products
 
224
00:20:44,320 --> 00:20:48,700
okay I'll tell him as soon as he
finishes his meeting
 
225
00:20:52,450 --> 00:20:55,450
unit 7 making an appointment
 
226
00:20:56,750 --> 00:21:00,110
yeah
 
227
00:21:02,220 --> 00:21:05,220
asking for information
 
228
00:21:07,200 --> 00:21:11,220
good
 
229
00:21:12,480 --> 00:21:15,480
okay I will
 
230
00:21:16,720 --> 00:21:19,720
thank you good
 
231
00:21:21,590 --> 00:21:25,158
would you call mr. Johnson for me please
 
232
00:21:25,159 --> 00:21:29,120
certainly I will straight away would you
like me to schedule a meeting with him
 
233
00:21:29,120 --> 00:21:38,178
yes what game next monday what time 10am
where our office are there
 
234
00:21:38,690 --> 00:21:43,669
I think there's would be better what you
like tell him the meeting is about it is
 
235
00:21:43,669 --> 00:21:46,669
about our new pricing strategy
 
236
00:21:58,240 --> 00:22:01,240
hello could I have the office of mr.
Johnson please
 
237
00:22:01,809 --> 00:22:07,90
certainly who is calling please i'm
calling from the office of mr. Smith
 
238
00:22:07,600 --> 00:22:10,600
hold the line please thank you
 
239
00:22:16,700 --> 00:22:22,820
would you call mr. Johnson for me please
certainly I will straight away
 
240
00:22:23,390 --> 00:22:26,990
would you like me to schedule a meeting
with him
 
241
00:22:28,40 --> 00:22:35,389
what should I tell him the meeting is
about it is about our new pricing
 
242
00:22:35,390 --> 00:22:38,390
strategy
 
243
00:22:41,420 --> 00:22:46,190
hello could I have the office of mr.
Johnson please
 
244
00:22:50,930 --> 00:22:53,930
scheduling a meeting
 
245
00:22:59,690 --> 00:23:05,899
hello how can I help you
 
246
00:23:05,899 --> 00:23:10,879
hello I'm calling for mr. Johnson oh yes
i was expecting your call
 
247
00:23:10,879 --> 00:23:17,719
I mr. Johnson secretary I'm sorry I
didn't get your name my name is Lisa and
 
248
00:23:17,720 --> 00:23:19,129
you're Jane right
 
249
00:23:19,129 --> 00:23:22,189
yes you have a good memory well Lisa
 
250
00:23:22,190 --> 00:23:25,429
mr. Smith would like to schedule a
meeting with mr. Johnson
 
251
00:23:25,429 --> 00:23:30,950
okay when and where next monday at your
office and what time would you be free
 
252
00:23:31,460 --> 00:23:36,350
ten a.m. all right let me check mr.
Johnson's diary first ok
 
253
00:23:38,360 --> 00:23:43,279
today it would be fine thank you
 
254
00:23:43,279 --> 00:23:56,600
see you next Monday ok see you next
Monday is everything set up
 
255
00:23:57,259 --> 00:24:00,259
yes everything is set up were there any
problems
 
256
00:24:00,889 --> 00:24:05,240
no there weren't any problems good I
need you to take notes at the meeting
 
257
00:24:05,240 --> 00:24:08,240
okay no problem i enjoy note taking
 
258
00:24:11,690 --> 00:24:18,259
hello I'm calling for mr. Johnson
 
259
00:24:20,120 --> 00:24:23,139
oh yes i was expecting your call
 
260
00:24:23,140 --> 00:24:26,140
I mr. Johnson secretary
 
261
00:24:27,190 --> 00:24:33,430
I'm sorry I didn't get your name well
Lisa
 
262
00:24:33,430 --> 00:24:39,460
mr. Smith would like to schedule a
meeting with mr. Johnson and what time
 
263
00:24:39,460 --> 00:24:42,460
would he be free
 
264
00:24:44,560 --> 00:24:49,690
is everything set up good
 
265
00:24:49,690 --> 00:24:59,410
I need you to take notes at the meeting
okay unit eight meeting with a customer
 
266
00:25:00,200 --> 00:25:03,679
yeah
 
267
00:25:05,600 --> 00:25:08,780
greeting a client
 
268
00:25:10,600 --> 00:25:15,219
yes thank you goodbye
 
269
00:25:22,790 --> 00:25:26,180
mr. Smith is here to meet mr. Johnson do
you have an appointment
 
270
00:25:26,960 --> 00:25:31,790
yes I am Oh mr. Johnson is waiting for
you
 
271
00:25:31,790 --> 00:25:34,850
which floor please take the lift to the
fourth floor
 
272
00:25:35,750 --> 00:25:38,750
thank you you're welcome
 
273
00:25:41,580 --> 00:25:47,399
David good to sue
 
274
00:25:47,400 --> 00:25:52,770
hello John it's good to see you too how
have you been I've been busy
 
275
00:25:52,770 --> 00:25:55,800
this is Jane my new secretary
 
276
00:25:56,460 --> 00:25:59,640
nice to finally meet you mr. Johnson you
as well
 
277
00:26:00,180 --> 00:26:04,710
this is my secretary Lisa yes we spoke
on the phone before
 
278
00:26:05,430 --> 00:26:12,300
yeah nice to finally meet Lisa can I
offer anyone some coffee or tea
 
279
00:26:12,900 --> 00:26:16,140
I would like some ppl ease Coffee please
 
280
00:26:16,140 --> 00:26:20,370
for you mr. Johnson coffee please okay
I'll be right back
 
281
00:26:23,110 --> 00:26:26,649
so David she may get down to business
 
282
00:26:26,650 --> 00:26:29,650
yes let's get to work
 
283
00:26:36,400 --> 00:26:41,320
mr. Smith is here to meet mr. Johnson do
you have an appointment
 
284
00:26:48,100 --> 00:26:52,629
David good to sue hello John
 
285
00:26:52,630 --> 00:26:58,690
it's good to see you too have you been
I've been busy
 
286
00:26:59,200 --> 00:27:05,740
so David to make it down to business
 
287
00:27:05,740 --> 00:27:09,70
yes
 
288
00:27:09,70 --> 00:27:17,20
let's get to work unit nine in the
meeting
 
289
00:27:23,570 --> 00:27:27,320
discussing prices
 
290
00:27:28,590 --> 00:27:37,949
so John what did you want to talk about
well it's about the new prices that you
 
291
00:27:37,950 --> 00:27:39,90
charge
 
292
00:27:39,90 --> 00:27:42,539
what about my prices is there a problem
 
293
00:27:42,539 --> 00:27:45,750
will you has mayo are too high
 
294
00:27:45,750 --> 00:27:53,250
no they're not Lisa can you show mr.
Smith the competitor analysis that we
 
295
00:27:53,250 --> 00:27:57,929
did here it is mr. Smith
 
296
00:28:00,850 --> 00:28:02,90
Oh
 
297
00:28:02,90 --> 00:28:06,949
I see that our prices are higher than
these brands that you've researched you
 
298
00:28:06,950 --> 00:28:08,570
understand me now
 
299
00:28:08,570 --> 00:28:13,70
yes I do understand but I can explain
 
300
00:28:14,809 --> 00:28:17,809
well I'm willing to listen
 
301
00:28:18,710 --> 00:28:29,750
so John what did you want to talk about
well it's about the new prices that you
 
302
00:28:29,750 --> 00:28:30,830
charge
 
303
00:28:30,830 --> 00:28:34,850
what about my prices
 
304
00:28:34,850 --> 00:28:43,490
is there a problem Lisa can you show mr.
Smith the competitor analysis that we
 
305
00:28:43,490 --> 00:28:45,950
did
 
306
00:28:45,950 --> 00:28:49,340
hello
 
307
00:28:49,340 --> 00:28:58,730
I see that our prices are higher than
these brands that you researched giving
 
308
00:28:58,730 --> 00:29:01,730
explanations
 
309
00:29:03,789 --> 00:29:07,210
there are three reasons why we cost more
than our competitors
 
310
00:29:08,19 --> 00:29:18,39
ok firstly we use plastic and not paper
to make our products so plastic is
 
311
00:29:18,39 --> 00:29:20,499
stronger and more durable
 
312
00:29:20,499 --> 00:29:26,320
ok I see secondly we have a 24-hour
service at line
 
313
00:29:26,320 --> 00:29:29,619
should there be any problems yes i have
used this before
 
314
00:29:30,220 --> 00:29:33,580
were they helpful yes I suppose they
were
 
315
00:29:33,580 --> 00:29:38,590
and thirdly we have a 30 day return and
refund policy
 
316
00:29:38,590 --> 00:29:42,459
ok none of your competitors offer this
 
317
00:29:42,460 --> 00:29:53,49
yes i know there are three reasons why
we cost more than our competitors
 
318
00:29:53,950 --> 00:30:01,419
firstly we use plastic and not paper to
make our products
 
319
00:30:01,419 --> 00:30:07,869
secondly we have a 24-hour service
hotline
 
320
00:30:07,869 --> 00:30:15,459
should there be any problems and thirdly
we have a 30 day return and refund
 
321
00:30:15,460 --> 00:30:22,200
policy bar
 
322
00:30:22,200 --> 00:30:27,260
yeah
 
323
00:30:27,260 --> 00:30:34,640
but i still think you're too expensive
but we are the best that I can no longer
 
324
00:30:34,640 --> 00:30:35,900
afford it
 
325
00:30:35,900 --> 00:30:41,780
this is a difficult situation look I
have to lower my expenditure
 
326
00:30:42,950 --> 00:30:49,130
how long have we done business together
15 years and i have been a good customer
 
327
00:30:49,130 --> 00:30:54,110
okay i can give you a seven percent
discount
 
328
00:30:54,890 --> 00:30:59,960
okay look David can you give me a ten
percent discount
 
329
00:31:01,160 --> 00:31:04,640
no I'm sorry I can't
 
330
00:31:05,240 --> 00:31:09,20
ok i will take the seven percent
discount
 
331
00:31:09,830 --> 00:31:14,419
great I hope that's helpful well ok at
least I don't have to change suppliers
 
332
00:31:14,420 --> 00:31:15,590
now
 
333
00:31:15,590 --> 00:31:19,370
good I send the new contracts over
tomorrow
 
334
00:31:19,370 --> 00:31:22,370
I look forward to receiving them
 
335
00:31:27,170 --> 00:31:38,60
but i still think you're too expensive
but we're the best but I can no longer
 
336
00:31:38,60 --> 00:31:41,510
afford it
 
337
00:31:41,510 --> 00:31:44,780
look I have to lower my expenditure
 
338
00:31:44,780 --> 00:31:51,170
okay i can give you a seven percent
discount
 
339
00:31:52,70 --> 00:31:57,560
well ok at least I don't have to change
suppliers now
 
340
00:31:57,560 --> 00:32:03,919
unit ten handling a complaint
 
341
00:32:03,920 --> 00:32:07,820
yeah
 
342
00:32:10,10 --> 00:32:13,250
answering the phone
 
343
00:32:14,960 --> 00:32:23,120
hello mr. Smith's office
 
344
00:32:23,120 --> 00:32:26,928
Jane speaking yes is this the multi plus
company
 
345
00:32:27,470 --> 00:32:31,340
yes it is may I please speak to mr.
Smith
 
346
00:32:31,340 --> 00:32:34,520
I'm sorry sir mr. Smith is busy right
now
 
347
00:32:35,120 --> 00:32:39,979
oh well is this the sales and marketing
department
 
348
00:32:39,980 --> 00:32:43,10
yes it is what is the nature of your
call
 
349
00:32:43,10 --> 00:32:46,190
I wish to make a complaint
 
350
00:32:46,190 --> 00:32:49,669
ok sir you can tell me you complained
 
351
00:32:49,669 --> 00:32:53,360
will you pass it on to mr. Smith for me
 
352
00:32:53,360 --> 00:32:56,360
yes sir I will pass it on to him
 
353
00:32:58,610 --> 00:33:02,510
what is the nature of your call
 
354
00:33:03,110 --> 00:33:07,610
I wish to make a complaint
 
355
00:33:08,210 --> 00:33:12,260
ok sir
 
356
00:33:12,260 --> 00:33:19,789
you can tell me you complained holding
on the phone
 
357
00:33:24,920 --> 00:33:28,220
could you just hold the line while so i
get my pen and paper ready
 
358
00:33:28,220 --> 00:33:31,220
certainly no problem
 
359
00:33:32,210 --> 00:33:38,390
ok I'm ready now can I have your name
please
 
360
00:33:39,680 --> 00:33:43,880
my name is Edward brown BR 0 WN
 
361
00:33:45,920 --> 00:33:50,930
and what is your complaining i'm calling
from the brown sugar company
 
362
00:33:51,950 --> 00:33:55,10
have you been using our products for a
long time
 
363
00:33:55,10 --> 00:33:59,360
yes i have i've been a customer for five
years now
 
364
00:34:04,950 --> 00:34:08,369
could you just hold the line a moment
while so i get my pen and paper ready
 
365
00:34:08,369 --> 00:34:11,700
certainly no problem
 
366
00:34:14,940 --> 00:34:20,429
ok I'm ready now could I have your name
please
 
367
00:34:24,300 --> 00:34:27,300
and what is your company name
 
368
00:34:28,909 --> 00:34:36,649
have you been using our product for a
long time receiving a complaint
 
369
00:34:42,230 --> 00:34:45,289
could you tell me what is the problem
 
370
00:34:45,289 --> 00:34:50,750
recently the problem has been damaged
product packaging
 
371
00:34:52,39 --> 00:34:55,339
could you be more specific please yes
 
372
00:34:55,339 --> 00:35:00,170
when you send me the product the
packaging around it is damaged
 
373
00:35:00,170 --> 00:35:03,980
is it also damage inside yes it is
 
374
00:35:03,980 --> 00:35:09,589
sometimes it's the first time you've
called to complain gets it is
 
375
00:35:09,589 --> 00:35:16,849
are there any other problems yes
occasionally the delivery arrives a day
 
376
00:35:16,849 --> 00:35:17,990
late
 
377
00:35:17,990 --> 00:35:21,979
does this happen often yes it has
happened off
 
378
00:35:27,100 --> 00:35:30,100
could you tell me what is the problem
 
379
00:35:32,80 --> 00:35:36,520
recently the problem has been damaged
product packaging
 
380
00:35:39,790 --> 00:35:47,50
could you be more specific please it is
the first time you've called to complain
 
381
00:35:49,840 --> 00:35:52,840
are there any other problems
 
382
00:35:54,860 --> 00:35:59,450
yes occasionally the delivery arrives a
day late
 
383
00:36:04,10 --> 00:36:07,10
apologizing
 
384
00:36:08,810 --> 00:36:13,580
thank you for alerting us to these
problems
 
385
00:36:14,540 --> 00:36:17,600
well I hope you can fix them for me
 
386
00:36:18,170 --> 00:36:21,920
yes i am very sorry to hear that you've
had these difficulties
 
387
00:36:21,920 --> 00:36:27,50
that's ok but i expect to see an
improvement soon
 
388
00:36:27,50 --> 00:36:30,350
yes sir I will pass on your complaint
straight away
 
389
00:36:30,350 --> 00:36:33,350
okay thank you goodbye goodbye
 
390
00:36:43,910 --> 00:36:47,149
thank you for alerting us to these
problems
 
391
00:36:47,150 --> 00:36:51,710
well I hope you can fix them for me
 
392
00:36:52,369 --> 00:36:58,69
yes i am very sorry to hear that you've
had these difficulties
 
393
00:36:58,69 --> 00:37:04,730
that's ok but i expect to see an
improvement soon
 
394
00:37:09,109 --> 00:37:12,529
unit eleven joining a marketing meeting
 
395
00:37:13,660 --> 00:37:16,660
yeah
 
396
00:37:18,390 --> 00:37:21,420
in the meeting
 
397
00:37:23,559 --> 00:37:31,989
thank you
 
398
00:37:32,619 --> 00:37:36,609
make sure you join the office marketing
meeting today at three o'clock
 
399
00:37:37,449 --> 00:37:41,739
okay I will it will be a good
opportunity for you to meet everybody
 
400
00:37:42,279 --> 00:37:46,689
excellent and you can share any ideas
you might have with the team
 
401
00:37:46,689 --> 00:37:50,828
sounds like it could be interesting yes
these meetings normally are interested
 
402
00:37:50,829 --> 00:37:54,969
in the front row
 
403
00:37:54,969 --> 00:37:59,680
no way so in theory economy second you
so long
 
404
00:37:59,680 --> 00:38:04,538
hello everybody is this your first
meeting with us
 
405
00:38:04,539 --> 00:38:08,229
yes it Oh have you met Kevin yet
 
406
00:38:08,229 --> 00:38:12,339
no I don't think so it's a pleasure to
meet you
 
407
00:38:12,339 --> 00:38:15,339
i'm the product director James nice to
meet you too
 
408
00:38:16,29 --> 00:38:23,949
is this your first meeting with us
 
409
00:38:26,739 --> 00:38:31,660
Oh have you met Kevin yet no I don't
think so
 
410
00:38:32,610 --> 00:38:36,540
it's a pleasure to meet you
 
411
00:38:36,540 --> 00:38:43,800
i'm the product director the meeting
agenda
 
412
00:38:49,410 --> 00:38:54,540
so what's the agenda for today
 
413
00:38:54,540 --> 00:38:59,910
usually we'll discuss customer
complaints and then possible solutions
 
414
00:38:59,910 --> 00:39:04,49
and then to finish will talk about ways
to improve office organization
 
415
00:39:05,10 --> 00:39:08,190
so does anybody have any complaints to
report
 
416
00:39:09,270 --> 00:39:13,20
No and for me
 
417
00:39:13,20 --> 00:39:16,230
none for me Jane do you have any
 
418
00:39:16,230 --> 00:39:19,230
well I get a call from an upset customer
 
419
00:39:19,950 --> 00:39:26,69
what did he said he complained to the
packages were sometimes damaged anything
 
420
00:39:26,70 --> 00:39:26,940
else
 
421
00:39:26,940 --> 00:39:30,450
well he said to be deliveries for
sometimes late as well
 
422
00:39:31,650 --> 00:39:36,540
team could you give me the customers
information please
 
423
00:39:36,540 --> 00:39:43,920
yes mr. brown the brown sugar company
i'll look into the packaging problem
 
424
00:39:43,920 --> 00:39:45,390
thanks Anna
 
425
00:39:45,390 --> 00:39:52,230
so what's in the agenda
 
426
00:39:53,520 --> 00:40:00,600
usually we'll discuss customer
complaints and then possible solutions
 
427
00:40:00,600 --> 00:40:06,410
so it does anybody have any complaints
to report
 
428
00:40:06,410 --> 00:40:16,910
well I did get a call from the upset
customer could you give me the customers
 
429
00:40:16,910 --> 00:40:19,910
information please
 
430
00:40:23,240 --> 00:40:29,419
contributing ideas Jane
 
431
00:40:29,420 --> 00:40:32,420
do you have any ideas about how we can
improve the office
 
432
00:40:34,640 --> 00:40:38,118
don't be shy we want to hear your ideas
 
433
00:40:38,119 --> 00:40:41,779
well maybe we can move the filing
cabinets
 
434
00:40:42,859 --> 00:40:47,900
mmm yeah and by sometime and what a
great idea
 
435
00:40:48,950 --> 00:40:52,308
ok I think we're out of time for this
week
 
436
00:40:53,269 --> 00:40:59,538
Jane
 
437
00:40:59,539 --> 00:41:02,539
do you have any ideas about how we can
improve the office
 
438
00:41:06,200 --> 00:41:09,529
well maybe we can move the filing
cabinets
 
439
00:41:12,829 --> 00:41:16,69
unit twelve performance appraisal
 
440
00:41:17,110 --> 00:41:20,170
yeah
 
441
00:41:22,260 --> 00:41:25,740
asking about a pay raise
 
442
00:41:37,100 --> 00:41:40,339
yes Jane are you ready for your
performance review
 
443
00:41:41,210 --> 00:41:46,700
yes i think so ok please come to my
office after lunch okay
 
444
00:41:53,530 --> 00:41:56,530
I'm a little nervous
 
445
00:41:57,40 --> 00:42:02,350
don't worry ok I try not to be I see
that you're always here on time in the
 
446
00:42:02,350 --> 00:42:03,69
morning
 
447
00:42:03,70 --> 00:42:08,350
yes I don't like the lake and you've
managed to handle all the new work i do
 
448
00:42:08,350 --> 00:42:09,790
like a challenge
 
449
00:42:09,790 --> 00:42:13,990
would you like more responsibility I
could have more responsibility
 
450
00:42:15,100 --> 00:42:22,000
really why because I work really hard
and what have you learned in your time
 
451
00:42:22,000 --> 00:42:22,690
here
 
452
00:42:22,690 --> 00:42:27,370
I've learned how to handle difficult
customers would you like a better salary
 
453
00:42:28,90 --> 00:42:34,000
yes I would ok i'll review your salary
at our next meeting
 
454
00:42:34,690 --> 00:42:37,690
thank you
 
455
00:42:40,210 --> 00:42:45,820
yes Jane are you ready for your
performance review
 
456
00:42:46,510 --> 00:42:53,260
I see that you're always here on time in
the morning
 
457
00:42:53,950 --> 00:43:04,990
yes I don't like to be late and you've
managed to handle all the new work i do
 
458
00:43:04,990 --> 00:43:06,370
like a challenge
 
459
00:43:06,370 --> 00:43:10,810
would you like more responsibility
 
460
00:43:10,810 --> 00:43:21,690
I could have more responsibilities
asking about holiday time
 
461
00:43:21,690 --> 00:43:28,950
yeah
 
462
00:43:29,660 --> 00:43:32,660
I would like to apply for some holiday
time
 
463
00:43:33,200 --> 00:43:38,180
ok how long have you been working here
for six months
 
464
00:43:38,180 --> 00:43:42,230
that means you can have 10 days holiday
 
465
00:43:42,230 --> 00:43:45,230
can I take it next month maybe
 
466
00:43:45,230 --> 00:43:48,319
first you need to fill out an
application form
 
467
00:43:48,319 --> 00:43:54,170
ok when will I know when I can go on
holiday and the form back to me today
 
468
00:43:54,170 --> 00:43:56,660
and you should know within two days
 
469
00:43:56,660 --> 00:44:00,109
I want to go visit my brother in
Scotland
 
470
00:44:00,109 --> 00:44:09,140
oh that sounds nice i would like to
apply for some holiday time
 
471
00:44:09,140 --> 00:44:12,319
ok
 
472
00:44:13,180 --> 00:44:21,308
how long have you been working here for
that means you can have 10 days holiday
 
473
00:44:21,309 --> 00:44:27,550
can I take it next month maybe
 
474
00:44:28,119 --> 00:44:31,119
first you need to fill out an
application form
 
475
00:44:35,650 --> 00:44:39,339
unit 13 planning a business trip
 
476
00:44:40,40 --> 00:44:43,220
yeah
 
477
00:44:45,150 --> 00:44:48,210
organizing the trip
 
478
00:44:49,780 --> 00:44:58,780
James I have to go away on business next
week we're to Japan and what do you need
 
479
00:44:58,780 --> 00:45:02,80
me to do I need you to organize my trip
 
480
00:45:02,80 --> 00:45:05,799
okay but I'm going to need some
information from you first
 
481
00:45:06,370 --> 00:45:09,640
I have some time now so let's get
started
 
482
00:45:09,640 --> 00:45:15,580
what day do you want to leave next
friday the 13 and which city are you
 
483
00:45:15,580 --> 00:45:20,140
visiting osaka and for how many days
will you be there seven days
 
484
00:45:20,710 --> 00:45:23,710
is there a budget for your flight and
accommodation
 
485
00:45:24,490 --> 00:45:28,89
yes call our travel agents they will fix
everything
 
486
00:45:32,830 --> 00:45:36,520
Jane I have to go away on business next
week
 
487
00:45:36,520 --> 00:45:40,750
I need you to organize my trip
 
488
00:45:43,270 --> 00:45:46,870
okay but I'm going to need some
information from you first
 
489
00:45:47,560 --> 00:45:58,150
what do you want to leave and which city
are you visiting and for how many days
 
490
00:45:58,150 --> 00:46:05,440
will you be there calling the travel
agent
 
491
00:46:07,230 --> 00:46:13,170
yeah
 
492
00:46:16,250 --> 00:46:19,310
hello is that star travel yes it is
 
493
00:46:19,310 --> 00:46:23,120
yes i'm calling from the multiplex
company
 
494
00:46:23,120 --> 00:46:26,839
how can I help you I need to make a
booking for mr. Smith
 
495
00:46:26,840 --> 00:46:31,490
can you give me the trip details please
yes he would like to go to a stock of
 
496
00:46:31,490 --> 00:46:33,259
Japan for one week
 
497
00:46:33,260 --> 00:46:37,40
leaving next friday the 13 okay thank
you
 
498
00:46:37,40 --> 00:46:41,180
affects the booking confirmation details
to this afternoon
 
499
00:46:41,180 --> 00:46:46,790
is that it yes don't worry we always
broke mr. Smith overseas trips for him
 
500
00:46:47,480 --> 00:46:50,480
okay thank you goodbye goodbye
 
501
00:46:58,40 --> 00:47:05,750
how can I help you I need to make a
booking for mr. Smith
 
502
00:47:07,970 --> 00:47:10,970
can you give me the trip details please
 
503
00:47:12,380 --> 00:47:16,490
yes he would like to go to a suck-up
japan for one week
 
504
00:47:16,490 --> 00:47:19,490
leaving next friday the 13
 
505
00:47:20,900 --> 00:47:25,910
okay thank you affects the booking
confirmation details to this afternoon
 
506
00:47:31,170 --> 00:47:34,170
making arrangements
 
507
00:47:38,10 --> 00:47:41,760
mr. Smith is going on a trip next week
 
508
00:47:41,760 --> 00:47:46,200
is there anything else i need to arrange
maybe
 
509
00:47:46,200 --> 00:47:49,470
did you call the travel agent yet yes
 
510
00:47:49,470 --> 00:47:53,399
done that okay good I'm did you book the
airport limousine
 
511
00:47:54,750 --> 00:47:59,99
no not yet did you arrange the foreign
currency for him yet
 
512
00:47:59,99 --> 00:48:04,79
no do you even know what to do
 
513
00:48:04,79 --> 00:48:11,430
no don't worry the lumen thing is easy
but you will need to change a thousand
 
514
00:48:11,430 --> 00:48:13,980
US dollars in the traveler's checks
 
515
00:48:13,980 --> 00:48:18,869
where do I get the cash well and you'll
need to fill out on them oh and i will
 
516
00:48:18,869 --> 00:48:21,210
issue you the money
 
517
00:48:21,210 --> 00:48:26,470
hey can you give me some money too haha
very funny
 
518
00:48:26,470 --> 00:48:29,500
are you going on a trip as well No
 
519
00:48:31,900 --> 00:48:37,660
ok so i'll write up the middle and i'll
send it to you as soon as possible
 
520
00:48:37,660 --> 00:48:40,660
good
 
521
00:48:41,970 --> 00:48:48,000
mr. Smith is going on a trip next week
 
522
00:48:48,000 --> 00:48:54,930
is there anything else i need to arrange
I'm did you book the airport limousine
 
523
00:48:57,900 --> 00:49:04,920
did you arrange the foreign currency for
him yet don't worry the limousine is
 
524
00:49:04,920 --> 00:49:09,270
easy but you will need to change a
thousand US dollars in the traveler's
 
525
00:49:09,270 --> 00:49:12,270
checks
 
526
00:49:13,650 --> 00:49:16,650
unit 14 working in the office
 
527
00:49:17,780 --> 00:49:21,80
yeah
 
528
00:49:22,940 --> 00:49:25,940
office routine
 
529
00:49:27,420 --> 00:49:31,200
yeah
 
530
00:49:31,200 --> 00:49:34,200
yeah
 
531
00:49:36,310 --> 00:49:40,210
Jane can you cancel my meetings today
please
 
532
00:49:40,210 --> 00:49:47,320
ok and also book meet dinner at the
hilton tonight what time and for how
 
533
00:49:47,320 --> 00:49:48,370
many people
 
534
00:49:48,370 --> 00:49:52,480
seven o'clock for two people please
anything else
 
535
00:49:52,480 --> 00:49:55,870
yes if anyone calls I'm not here
 
536
00:49:56,380 --> 00:50:01,300
ok and please do all the filing as well
 
537
00:50:01,990 --> 00:50:04,990
all right then
 
538
00:50:12,770 --> 00:50:16,190
Jane can you cancel my meetings today
please
 
539
00:50:18,560 --> 00:50:28,160
and also book meet dinner at the hilton
tonight what time and for how many
 
540
00:50:28,160 --> 00:50:29,000
people
 
541
00:50:29,000 --> 00:50:33,320
seven o'clock for two people please
 
542
00:50:34,970 --> 00:50:39,680
making a reservation
 
543
00:50:52,510 --> 00:50:55,510
hello
 
544
00:50:55,510 --> 00:51:00,760
milton terrace restaurant hello I'd like
to book a table for dinner tonight Lee
 
545
00:51:00,760 --> 00:51:04,990
yes matter what time would you like
seven o'clock but your people please
 
546
00:51:07,000 --> 00:51:12,670
oh I'm afraid we're full until seven
forty-five
 
547
00:51:14,230 --> 00:51:18,160
ok I'll take a 745 table
 
548
00:51:18,160 --> 00:51:21,370
ok and what is the name please
 
549
00:51:21,370 --> 00:51:28,690
oh it's mr. Schmidt ok we have your
booking
 
550
00:51:28,690 --> 00:51:31,690
thank you thank you goodbye robot
 
551
00:51:34,990 --> 00:51:40,779
hello I'd like to book a table for
dinner tonight Lee
 
552
00:51:40,780 --> 00:51:43,780
yes matter what time would you like
 
553
00:51:45,980 --> 00:51:48,980
oh I'm afraid we're full until seven
forty-five
 
554
00:51:51,890 --> 00:51:56,509
ok I'll take a 745 table
 
555
00:51:56,510 --> 00:52:02,300
confirming the reservation
 
556
00:52:11,320 --> 00:52:17,800
mr. Smith the restaurant have a table at
seven forty-five
 
557
00:52:18,670 --> 00:52:22,750
they don't have one at seven o'clock no
I'm sorry
 
558
00:52:23,260 --> 00:52:27,520
there are already fully booked ok I'll
take 7 45 then
 
559
00:52:28,120 --> 00:52:33,250
ok have you done that filing yet no not
yet
 
560
00:52:34,150 --> 00:52:40,60
ok please get on with it and bring me
coffee as well which would you like
 
561
00:52:40,60 --> 00:52:44,770
first the coffee or the filing the
coffee please
 
562
00:52:44,770 --> 00:52:58,750
all right mr. Smith the restaurant have
a table at seven forty-five
 
563
00:52:59,740 --> 00:53:03,339
they don't have one at seven o'clock
 
564
00:53:05,710 --> 00:53:16,600
no I'm sorry they're already fully
booked unit 15 talking with my
 
565
00:53:16,600 --> 00:53:19,600
colleagues
 
566
00:53:23,160 --> 00:53:26,160
general information
 
567
00:53:27,610 --> 00:53:33,370
so Jane do you enjoy working it
 
568
00:53:33,370 --> 00:53:37,900
yes i do enjoy working here but what do
you like about the place
 
569
00:53:38,530 --> 00:53:41,890
I think the people here are really nice
 
570
00:53:41,890 --> 00:53:45,40
that is a smart answer hang out
 
571
00:53:45,40 --> 00:53:48,880
hey are we all still going out for
dinner tonight
 
572
00:53:48,880 --> 00:53:53,110
yes i think so good Jay are you going
with us as well
 
573
00:53:53,740 --> 00:53:59,589
I have a lot of work to finish first
what do you have to do I have a lot of
 
574
00:53:59,590 --> 00:54:03,10
filing to do and I have to send some
faxes
 
575
00:54:03,10 --> 00:54:07,270
mmm give me those faxes and i'll send
them for you
 
576
00:54:08,170 --> 00:54:11,170
thanks no problem
 
577
00:54:17,950 --> 00:54:23,828
so Jane do you enjoy working it but what
do you like about the place
 
578
00:54:26,170 --> 00:54:33,520
I think the people here are really nice
I have a lot of work to finish first
 
579
00:54:34,270 --> 00:54:43,780
what do you have to do I have a lot of
filing to do and I have to send some
 
580
00:54:43,780 --> 00:54:50,370
faxes talking up
 
581
00:54:50,370 --> 00:54:53,370
my previous job
 
582
00:54:54,330 --> 00:55:00,120
so Jane where did you work before I used
to work the asian finance bank
 
583
00:55:00,900 --> 00:55:06,510
what was it like there the people were
nice but I didn't really like the job is
 
584
00:55:06,510 --> 00:55:08,310
it true that the high wages
 
585
00:55:08,310 --> 00:55:12,900
yes they pay very well there I would
have stayed for the money
 
586
00:55:13,710 --> 00:55:19,50
I wanted more job satisfaction that's
the right attitude to have
 
587
00:55:19,50 --> 00:55:23,160
what was the name of the recruiting
manager there
 
588
00:55:23,160 --> 00:55:28,200
I think it was can do you still have the
number
 
589
00:55:28,200 --> 00:55:32,609
yes if you help me with the filing i'll
give you the number
 
590
00:55:32,610 --> 00:55:35,610
that's a good deal
 
591
00:55:39,870 --> 00:55:45,900
so Jay where did you work before what
was it like there
 
592
00:55:48,180 --> 00:55:55,169
the people were nice but I didn't really
like the job is it true they're very
 
593
00:55:55,170 --> 00:55:56,340
high wages
 
594
00:55:56,340 --> 00:56:06,810
yes they pay very well they're getting
along with my colleagues
 
595
00:56:07,400 --> 00:56:15,559
look time is everyone going for dinner
tonight
 
596
00:56:15,559 --> 00:56:18,650
we usually leave the office around
seven-thirty
 
597
00:56:19,220 --> 00:56:23,629
hopefully we'll be done by then you've
been some good friends here
 
598
00:56:24,859 --> 00:56:29,660
do you think I fit in well you are very
popular in the office
 
599
00:56:30,170 --> 00:56:33,500
hopefully I'll get a promotion soon
 
600
00:56:33,500 --> 00:56:47,299
I better watch out why because maybe
you'll take my job and you've been some
 
601
00:56:47,299 --> 00:56:48,589
good friends here
 
602
00:56:48,589 --> 00:56:56,990
do you think I fit in well you're very
popular in the office
 
603
00:56:59,480 --> 00:57:07,490
hopefully I'll get a promotion soon
concluding
 
604
00:57:12,660 --> 00:57:16,920
I really enjoyed working for this
company this job has been really good
 
605
00:57:16,920 --> 00:57:22,200
for me and I've met some really nice
people and best of all I've learned some
 
606
00:57:22,200 --> 00:57:26,848
valuable skills if I keep working hard
 
607
00:57:26,849 --> 00:57:30,869
maybe I'll get a promotion or pay raise
you see if you work hard
 
608
00:57:31,440 --> 00:57:35,880
anything is possible ready go
 
609
00:57:35,880 --> 00:57:37,619
oh yeah I'll be right there